Shipping Policy

Delivery Time

• Peninsular Malaysia: 3–7 working days
• East Malaysia: Approximately 5–10 working days
• Johor Bahru (JB): Delivery within 2–3 working days by our in-house driver

Courier Partner

We currently deliver via GDex. If no one is available to receive the parcel, the courier will leave a notice for redelivery or self-collection at the nearest GDex branch.

Shipping Fee

Shipping rates are calculated based on the total weight of your order.

Important

If your parcel appears tampered with or parts are missing, please do not accept the delivery. Contact us immediately at +60 16-988 2699.

Return / Exchange Policy :

Cancellation

You may request a cancellation if your order has not been dispatched after payment. Cancellations must be made within 7 calendar days from the delivery date. Approval is required before any refund is processed.

Returns

Return requests must be made within 7 calendar days of delivery. Once approved, send the item back for inspection. A refund will be issued if the return is valid and accepted.

Exchanges

Exchanges are allowed within 7 calendar days for incorrect or defective items. Upon approval, a replacement will be sent after we receive and inspect the returned item.

How to Request Cancellation / Return / Exchange

• Cancellation: Allowed only if the product has not been dispatched.
• Return: Must be approved before return shipping. Refunds are processed after inspection.

Exchange: Applicable for wrong or defective items. Replacement sent upon approval.
(All requests are subject to approval by Audience Lab.)
For any issues, please contact our Customer Service at +60 16-988 2699. We’re here to help.